Refund Policy

Effective Date: 2026-02-05

Version: 1.0

This Refund Policy outlines how refunds are handled for AiFormer subscription services.

Subscription Cancellation

When You Cancel

• Your subscription remains active until the end of the current billing period
• You retain access to paid features until the period ends
• No refunds are issued for partial periods

Automatic Renewal

• Subscriptions automatically renew unless canceled
• You can cancel anytime from your account settings

Refund Eligibility

Generally Not Refundable

• Partial subscription periods
• Previously used credits
• Completed transactions

May Be Eligible for Refund

• Technical issues preventing service use (verified by our team)
• Billing errors
• Exceptional circumstances (reviewed case-by-case)

How to Request a Refund

1. Contact hello@aiformer.ai
2. Include your account email and transaction details
3. Describe the reason for your request

We will respond within 5 business days.

Processing Time

Approved refunds are processed within 5-10 business days. The time to appear in your account depends on your payment method.

Contact Us

Questions about refunds? Contact hello@aiformer.ai.

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Last updated: 2026-02-05